|Uninstalling the i-Select Options on Your Nortel Vista 350
|This will remove any phone company's installed options, restoring the Vista 350 to the manufacturer's default.
The Problem :
If you are like me, then you own a Nortel Vista 350. I was a Bell Canada customer, and had a number of their i-Select services installed on my phone [Financial Services, Electronic Phone Book, Email Access, etc.].
If you're with some other phone company, these options may have come pre-installed. With Bell, you phone a special number, and the services are installed via the Vista350 internal modem.
At some point I was fed up with Bell and switched to Sprint. After I switched, I noticed that the I-Select services were still being displayed on my screen phone. There were ads for Sympatico High Speed, Bank Access offers, and Trivia Information, and other advertising that was constantly displayed.
I called Bell asking how to remove these advertisements and services and was told that because I was no longer a Bell Canada customer they couldn't help me. I called Sprint and they told me that this was Bell support issue, and they wouldn't know how to help me.
A bit of Technical Background :
I am not an electronics technician [I'm a web designer], but I do have a basic understanding of how various computer / electronic systems work, and so I applied this the my Vista 350. When I installed the options I called a phone number that connected to a modem (yes, there's a modem built into the Vista 350) that displayed a number of options into my phone. There is no uninstall routine.
Unplugging the phone and plugging it in again does not reset it (as you probably have already discovered). This means that the installed applications (options) are being kept in RAM (memory) by a battery. The trick is to disconnect the battery which will clear the RAM, and then reconnect it to reset the BIOS (Basic Input Output System) to its original defaults.
This is not a complicated procedure. I have laid out the instructions as clearly as possible, so that even someone with no electronics background can do this. Unfortunately, there is no other way that I know of to reset your phone.
This is how you do it.